Terms of Service

ProcureOS is owned and operated by SIGNALSTACKS TECHNOLOGIES PRIVATE LTD. References to ProcureOS, we, us, or our mean SIGNALSTACKS TECHNOLOGIES PRIVATE LTD operating the ProcureOS product and related services. Nish is the agent that runs inside ProcureOS.

These terms are between us and the organization whose people use the service. If you accept them on behalf of an organization, you confirm you are authorised to bind it, and "you" means that organization.

By accessing ProcureOS, creating an account, signing in, using the service, uploading documents, or viewing any output, you agree to these Terms of Service and the Privacy Policy. If you do not agree, do not use ProcureOS.

When you sign in, we record an audit event showing that the current Terms of Service and Privacy Policy were presented at that time.

ProcureOS provides AI-assisted tools for running an organization's purchasing process: capturing requisitions, drafting and sending RFQs, recording vendor quotes, generating evaluated quote comparisons and cost estimates, and preparing purchase orders and related communications.

The service is provided on an as-is and as-available basis. AI output may be incomplete, inaccurate, outdated, misread source documents, or reflect limitations in source data, extraction, retrieval, or model reasoning. Comparisons, cost estimates, and drafts are decision support — your organization's authorized people review and approve decisions.

SIGNALSTACKS TECHNOLOGIES PRIVATE LTD and ProcureOS do not provide legal, tax, accounting, financial, or compliance advice. Outputs such as quote comparisons, cost estimates, and drafted documents are informational decision support, not professional advice.

No ProcureOS output is a binding instruction to award business to, contract with, or exclude any supplier. Purchasing decisions — including vendor selection, award, and purchase order approval — are made by your organization's authorized people, not by ProcureOS.

You are solely responsible for your commercial, contractual, tax, legal, and compliance decisions. Consult appropriately qualified professionals where your decisions require it.

ProcureOS uses AI systems and third-party infrastructure to process information. AI-generated outputs are probabilistic and may contain errors, omissions, unsupported inferences, hallucinations, stale information, or formatting mistakes.

Provenance labels and source references are provided to help you verify output, but their presence does not guarantee that every figure or conclusion is correct, complete, current, or suitable for your situation.

Supplier quotes, price and index reference data, and third-party content may be delayed, inaccurate, incomplete, unavailable, or subject to third-party terms. ProcureOS is not responsible for errors in third-party data or documents.

Where an output and the supplier's original quote or document disagree, the supplier's document governs.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate information and keep your account details current.

You may not share account access outside your organization or use ProcureOS in a way that violates applicable law, intellectual property rights, or third-party terms.

Seats are named to individual people. Tell us promptly when someone leaves so we can revoke their access.

You own the documents, records and materials you and your people put into the service, and everything derived from them for your organization — requisitions, RFQs, quotes, comparison decks, cost sheets, purchase orders, playbook rules, notes and comments. We claim no ownership of any of it.

For users who are not Enterprise customers, by uploading content or generating output you grant SIGNALSTACKS TECHNOLOGIES PRIVATE LTD, through ProcureOS, a limited licence to host, process, transmit, analyze, display, evaluate, and use that content and output to provide, secure, maintain, improve, and develop the service.

Enterprise Customer Content — the same materials used under an ENTERPRISE plan, an Enterprise organization or account, or a written enterprise agreement — is licensed only to provide, secure, support, maintain, debug, and troubleshoot the service for that Enterprise customer, unless a written enterprise agreement or written permission says otherwise.

You represent that you have the right to upload and process the content you provide, including personal data about your staff and your suppliers.

You can export your records from inside the product at any time during the term. On termination, we keep your data available for export for 30 days, and will produce a machine-readable export on request in that window. After 30 days we delete or de-identify it on the retention schedule in the Privacy Policy.

We may keep aggregated, de-identified statistics that cannot be linked back to you or your suppliers.

Each party may receive non-public information from the other. Yours includes supplier quotes, unit prices, landed-cost workings, comparison decks, vendor terms, playbook rules, volumes and lead times. Ours includes non-public product, security, roadmap and pricing information.

Each party will protect the other's confidential information with at least reasonable care, use it only to perform under these terms, and disclose it only to its own staff and sub-processors who need it and are bound by equivalent duties.

This does not cover information that is or becomes public without breach, was already known without a duty of confidence, is independently developed without reference to the other party's information, or is rightfully received from a third party.

If a law or authority compels disclosure, the disclosing party will give notice where lawfully permitted and disclose only the minimum required.

Specific to this product: we do not disclose one supplier's quote or price to another supplier, and ProcureOS enforces role-scoped retrieval so requesters in your organization do not see prices. These obligations survive termination for five years, and indefinitely for anything that qualifies as a trade secret.

ProcureOS drafts and stages email to your suppliers — RFQs, clarifications, negotiation notes, purchase orders, delivery chasers. Nothing is transmitted until an authorized person in your organization clicks Send.

You are the sender and the controller of every such message. We are the conduit: we transmit it through our email provider on your instruction, in your name, on your behalf.

By sending, you warrant that:

• you have a lawful basis to contact that supplier at that address, in a business capacity, about a genuine purchasing matter
• the recipient addresses you supplied or approved are correct and current
• the content is lawful, accurate, and not misleading, and complies with any contract you have with that supplier
• you will honour any opt-out or unsubscribe request a recipient makes, and tell us so we can suppress the address

You may not use the service for bulk unsolicited outreach, marketing campaigns, purchased or scraped contact lists, or messages unrelated to a live purchasing process.

You are responsible for what goes out and where it lands, including the consequences of an incorrect recipient — such as a price being disclosed to a competing supplier.

We may throttle, hold, or suspend sending where abuse signals require it — bounce rates, spam complaints, blocklisting, or a credible report of misuse — and will tell you when we do, as soon as practicable.

If you use ProcureOS under a written enterprise agreement and that agreement conflicts with these public Terms of Service or the Privacy Policy, the written enterprise agreement controls for that Enterprise customer to the extent of the conflict.

You may not use ProcureOS to violate laws or regulations, infringe intellectual property rights, distribute malware, scrape or overload the service, bypass access controls, reverse-engineer non-public parts of the service, or misrepresent ProcureOS output as human-authored regulated advice.

We may suspend or terminate access if we reasonably believe these terms have been violated or if continued access may create legal, security, operational, or reputational risk.

ProcureOS is sold to organizations, not through a checkout. Seat counts, prices and the subscription term are set in a signed order form or written agreement; there is no self-serve billing in the product today. Finance and requester seats included in a plan carry no separate charge.

Unless your order form says otherwise: all fees are in Indian Rupees and are exclusive of GST and any other indirect tax, which we add at the prevailing rate and show separately on a GST-compliant tax invoice.

Invoices are payable within 30 days of the invoice date. Undisputed amounts still unpaid after that may attract interest at 1.5% per month, or the maximum permitted by law if lower.

Where you are required to deduct tax at source, deduct it at the applicable rate and give us the TDS certificate; the deducted amount counts as paid once we have the certificate.

If you add seats mid-term, we invoice the additional seats pro-rata for the remainder of the term and they renew with the rest. Seat reductions take effect at the next renewal.

You may cancel at any time. Cancellation takes effect at the end of the then-current subscription term, and you keep access until then.

Fees for the current term are non-refundable, except where we terminate for our convenience or fail to remedy a material breach — in which case we refund prepaid fees for the unused remainder of the term, pro-rata.

Approved refunds are paid back to the original payment method within 14 business days of approval.

We do not refund on the basis of an AI output you disagree with. Outputs are decision support and your team approves every decision before it has effect.

Send cancellation and refund requests to support@trynishai.com.

We do not offer a contractual uptime commitment or service credits on the plans currently available. We would rather say that plainly than publish a percentage we have not committed to honour. A committed availability SLA with credits is available only under a written enterprise agreement.

We monitor the service continuously and work to restore it promptly when something breaks. We aim to carry out disruptive maintenance outside 09:00–19:00 IST on Indian business days, and to give advance notice where we can.

Support runs by email at support@trynishai.com, Monday to Friday, 10:00–19:00 IST, excluding Indian public holidays. Our targets — targets, not guarantees, on current plans — are an acknowledgement within one business day, and within the same business day where the service is down or you cannot send an approved supplier email.

These terms start when you first access the service and continue for the subscription term in your order form, or until your account is closed if you have no order form.

Subscription terms renew automatically for successive periods of the same length, unless either party gives written notice of non-renewal at least 30 days before the end of the current term.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend access immediately, without that notice period, where continued access creates a security, legal or operational risk, or where an undisputed invoice is more than 30 days overdue.

On termination your access ends, fees accrued for the current term remain payable, and the 30-day export window in Customer Data applies. Clauses that by their nature should survive — Customer Data, Confidentiality, Fees already accrued, No Warranties, Limitation of Liability, Indemnification, Governing Law, and General — survive termination.

To the fullest extent permitted by law, ProcureOS disclaims all warranties, express or implied, including warranties of accuracy, completeness, timeliness, non-infringement, merchantability, fitness for a particular purpose, uninterrupted availability, and error-free operation.

We do not warrant that ProcureOS output will identify every relevant risk, saving, error, omission, deviation, price movement, or document issue.

To the fullest extent permitted by law, ProcureOS, SIGNALSTACKS TECHNOLOGIES PRIVATE LTD, and their directors, officers, employees, contractors, affiliates, and representatives will not be liable for any procurement loss, overpayment, supplier dispute, missed delivery, lost profit, loss of opportunity, loss of goodwill, loss of data, indirect loss, consequential loss, special loss, punitive damages, or damages arising from reliance on ProcureOS output.

You agree that no commercial loss, purchasing outcome, or supplier decision may be attributed to ProcureOS merely because you accessed, viewed, exported, or relied on ProcureOS output.

Our aggregate liability for all claims relating to the service will not exceed the amount your organization paid to SIGNALSTACKS TECHNOLOGIES PRIVATE LTD for ProcureOS in the 12 months before the claim. Where an organization has paid nothing in that period, our aggregate liability to it and to all of its users together is INR 1,000.

That cap does not apply to, and nothing in these terms excludes:

• fraud or fraudulent misrepresentation
• wilful misconduct or gross negligence
• death or personal injury caused by negligence
• either party's breach of the Confidentiality section
• either party's infringement of the other's intellectual property rights
• your obligation to pay fees that have accrued
• any liability that cannot be excluded or limited under applicable law

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms or of law, the emails your people send through the service, and your infringement of a third party's rights.

We will defend and indemnify you against a third-party claim that the service, as provided by us and used as permitted, infringes that party's intellectual property rights in India, and pay damages finally awarded or agreed in settlement.

That indemnity does not cover claims arising from your content, from combining the service with anything we did not supply, from modifications you make, from use after we ask you to stop, or from AI output used without the verification these terms require.

Either indemnity is conditional on prompt written notice of the claim, sole control of the defence and settlement resting with the indemnifying party, and reasonable cooperation from the other.

Neither party is liable for delay or failure caused by events beyond its reasonable control — acts of God, flood, fire, war, terrorism, civil unrest, epidemic, government action, labour action, or failure of internet, telecommunications, power, or third-party cloud infrastructure.

The affected party will notify the other promptly and resume as soon as it reasonably can. If the event continues for more than 60 days, either party may terminate for convenience. This clause never excuses an obligation to pay money already due.

We may update these terms from time to time. Material changes will be notified by email or in-app notice before they take effect, and the date at the top of this page always reflects the current version. Continued access or use after an update constitutes acceptance of the updated terms.

These terms are governed by the laws of India, without regard to conflict-of-laws rules.

If a dispute arises, the parties will first try to resolve it in good faith through their senior representatives for 30 days from written notice of the dispute.

A dispute not resolved in that period will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The tribunal is a sole arbitrator appointed by mutual agreement, or failing agreement within 30 days, appointed under the Act. The seat and venue of arbitration is Chhatrapati Sambhaji Nagar (Aurangabad), Maharashtra, India. The language is English. The award is final and binding.

Nothing above prevents either party from applying to a court for urgent interim or injunctive relief — to protect confidential information or intellectual property, for example. For that relief, and for anything else arbitration does not cover, the courts at Chhatrapati Sambhaji Nagar (Aurangabad), Maharashtra, India have exclusive jurisdiction.

• Assignment. Neither party may assign these terms without the other's written consent, except to a successor in a merger or a sale of substantially all of its business, on written notice.
• Severability. If any provision is held unenforceable, it is modified to the minimum extent needed to be enforceable, or severed, and the rest stays in force.
• Entire agreement. These terms and the Privacy Policy, together with any order form or written enterprise agreement, are the entire agreement between us on this subject and replace any earlier understanding.
• Waiver. A failure to enforce a provision is not a waiver of it, and no waiver is effective unless in writing.
• Notices. We give notice to the email address on your account; you give notice to the legal desk below. Notice is effective on delivery.
• No third-party beneficiaries. These terms create no rights for anyone other than the parties — including your suppliers.
• Relationship. The parties are independent contractors. Nothing here creates a partnership, agency, or employment relationship.
• Publicity. We will not name you as a customer, or use your logo, without your written permission.

Three desks, so a legal notice never lands in a support queue.